Terms and Conditions of Sale


Any orders submitted by You are accepted subject to satisfactory payment information being received, processed and accepted by Us.

Once such payment information has been received, processed and accepted by Us We will send You an e-mail acknowledging and accepting Your order (‘the Order Acknowledgement’).

We shall be under no contractual obligation to supply any goods or services to You until the Order Acknowledgement has been sent to You.


The price of the goods shall be the price displayed on the Website at the time which You place Your order, however, We reserve the right to amend the price if the price has been altered by an unauthorised third party or that the price is wrong by genuine mistake of Our employees, agents or affiliates.

In these circumstances We shall inform You of the actual price as soon as possible but in any event before goods are dispatched and You will have the opportunity to cancel Your order.


Goods ordered by You prior to 1pm on working days will, to the best of our ability, be delivered the next working day.

Goods ordered by You shall be delivered within a reasonable period of time (usually no more than 3-5 working days). However, any dates for delivery which We indicate to You are (unless specifically agreed with Our Customer Services Team) given as an estimate only and Your delivery date can never be guaranteed.

You may contact Our Customer Services Team to track the delivery of Your order at any time.

In addition to this, if You have not received Your goods within 28 days of receiving the Order Acknowledgement We kindly request that You contact Our Customer Service team. Upon receipt of correspondence supporting your claim we will issue replacement goods in the post or, if the goods are out of stock issue either Substituted Goods or a refund.

Return of faulty goods

Under law Your statutory rights are as follows:

(i) Goods will correspond with their description;

(ii) Goods will be of satisfactory quality; and

(iii) Goods will be fit for the purpose for which they have been supplied and serve a reasonable life length of time.

If the goods supplied to You do not correspond to Your statutory rights You are advised to cease use of the goods and to contact Our Customer Services Team immediately and return the goods in accordance with Our returns procedure. On receipt of Your goods they will be examined by a member of Our Customer Services Team who will determine whether the goods were faulty when supplied or whether they have been damaged through misuse.

If the damage to Your goods occurred by reason of Your misuse, We will inform You of this and We will at Your option either return the goods to You or dispose of the goods.

If We return the goods to You, You will be responsible for any additional delivery fees which We incur.

If You do not elect within 28 days either to have the goods returned to You or disposed of, We will dispose of the goods.

If the goods were faulty when supplied We shall give You a full refund of the price of the item and the costs of delivery and Your reasonable postage costs of returning the item to Us, We recommend that items are returned by recorded delivery.

Please note that some items, such as deburring tools, are consumable items and, as such, will not serve for the same length of time as a non consumable tool such as the main FlueShoe cutting guide.

Return of unwanted goods

If You are not happy with your goods for any reason then you are able to return the goods (‘the Unwanted Goods’) to us, within 14 days beginning on the day after the date on which you receive the Unwanted Goods.

You are entitled to request either a replacement, a refund, or a voucher to the value of the unwanted goods. We will issue vouchers, replacements and refunds for items that are in perfect and re-saleable condition. We advise you to return all goods in accordance with our returns procedures.

When returning Unwanted Goods it is Your responsibility to pay all postage costs for the return of the Unwanted Goods.

The Unwanted Goods are at Your risk until they are received by Us. We recommend You send any Unwanted Goods back to Us by Recorded Delivery and take appropriate insurance against loss or damage in transit, however You may return items to Us in any manner You wish.

Returns Procedure

If you wish to return items, you should contact Customer Services who will advise and arrange for items to be returned to you. We use all reasonable endeavours to ensure that replacements and refunds are processed and approved or rejected within 14 days of the date on which we receive the returned goods.

If you are returning faulty or incorrect goods then Customer Services will arrange for the items to be sent back to us.

Please contact Customer Services who will advise on how to return the items to us.

You are not liable for postage costs or potential losses or damage of items that are returned via Customer Services. We recommend that if you are returning “unwanted goods” then you send the items to us via Royal Mail recorded delivery.

The return of “Unwanted Goods” is at the customers expense. We are not liable for any postage costs or losses incurred when returning unwanted goods. Please contact Customer Services in advance if you are unsure.

Please return all items to FlueShoe Ltd, 7 Bowford Avenue, Bexleyheath, London, DA7 4ST.

Limitation of Liability

We will not be liable for:

(i) any losses suffered by You that would not be foreseen by You and Us when the contract was made as the kind and extent of losses which might reasonably be expected to follow the circumstances which have caused the losses in question;

(ii) any losses suffered by You that would not be foreseen by You and Us when the contract was made as the kind and extent of losses which might reasonably be expected to follow the circumstances which have caused the losses in question;

(iii) losses to parties incurred in the course of carrying on a business.

Notwithstanding any provision in these Terms of Use, our upper limit for all and any liability to the user is limited to £1.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these terms of use if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If an e-mail sent by Us to You is being sent to You via a computer network operated by or on behalf of Your employer, educational establishment or other third party, it is Your responsibility to ensure that You are entitled to and You have consent to receive such e-mail communications at that e-mail address.

We reserve the right to refrain from sending You any e-mails to such address without notifying You, even if You have subscribed to receive them, if We receive a request from Your employer, educational establishment or other third party or Your Internet service provider to stop sending e-mails to that address.

You acknowledge that communication by Internet e-mail is unavoidably insecure in limited circumstances. You accept the risk of e-mail between Us and You being intercepted by unauthorised third parties. We shall not be liable to You for any loss, expense or damage incurred or suffered by You in connection with such interception.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these terms of use at any time.

You will be subject to the policies and terms of use in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.